IDEAL FOR
- Banks
- Government
- Facility Managers
EASY ASSIST
easy Assist is a web-based Help Desk application that helps system administrators to effectively respond to customer support requests from its internal users. The easy to use interface is ideal for medium to large organizations (15 -1000 users) such as banks, industries, and government bodies.
easy Assist allows IT support setup and monitor SLAs committed to different departments in the organization. The application supports multiple calendars that can be customized at department level.
Extensive reporting allows monitoring of response time, repair time, and equipment uptime. Setting of priorities allows expediting assistance and the tracking of equipment downtime history with knowledge base aids in proactive maintenance.
easy Service is a Web-based application deployed on Microsoft .NET framework. The application be hosted in the company's internal network or on a external shared server.
Features
- SLA Setup and Monitoring
- Department Level Calendar and Work Schedule
- Extensive Reports
- Tracking Machine History
- Knowledge Base
- Multiple Call Entry Modes
- Automatic generation of Job Invoice from Job Card
- Role based access
- Asset Module for recording Assets
- Equipment Warranty Details
