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Keeping Us Connected
Dear Friends,

I am pleased to share with you our very first newsletter. Like a doctor that finds it hard to operate on himself, we too found it challenging to create our own newsletter. Well here it is. We have strived to make it informative, useful, and interesting so that you eagerly await the next issue.

emQube has completed 10 years of business and fortunately our core team has remained intact. We now operate from UAE as well as India and have recently expanded to add the Infotech division.

In our maiden issue we have put together some interesting information, useful tips, and entertaining news which we hope you enjoy.

Do give us your comments and feedback that will help us improve the next issue.

Cheers !!
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News at emQube
Emqube Infotech

We are pleased to launch the Infotech division which will now offer our clients the best-of-breed hardware and software solutions for Infrastructure, Security, Storage and Networking. Under the leadership of Zoher Mukadam this new division will cater to the infrastructure and system integration needs for Small and Medium Enterprises in UAE.

We solicit your business and hope to serve your needs as sincerely as ever.
Change of Office Location

Our new office is ready for your visit. We are now located in the Al Khaleej Centre, in the heart of the IT market.

Our new address is
# 603, Al Khaleej Centre, Al Mankhool Road, Bur Dubai. Tel: 04 359 3570.


Drop in for a cup of coffee if you are in the neighbourhood.
Easy FM Version

Easy Service donned a new avatar with the release of Easy Service FM version targeting the Facility Management Services company. The new version helps FM companies to discharge their contractual obligations in a scientific and measurable manner. Reliance FM is the first client that will install this version.
Tips
Google as a Calculator
Next time you are surfing and a need calculator, just use the Google Search box to enter a simple mathematical term and see it add up. Type 5+5+5+5+5= in your Google box and see what it comes up with.
Microsoft Secret Treasure (Windows 7)
Discover a hidden world. Create a new folder and rename with the text below. Copy this text first in your notepad and then rename your folder using this text. Click the folder to see the secret world.
emQubeTip.{ED7BA470-8E54-465E-825C-99712043E01C}
Easy to Blog
If you always wanted to blog, but never had the time or were fazed by the idea of dealing with web technology, then try TUMBLR, a very simple yet effective way to communicate. You can share a few words or a composition, a simple quote or some deep philosophy in as many or few words you like. Try it. www.tumblr.com
Geekagets
We are geeky about gadgets and share with you some of the gadgets to watch out for.

NEXUS - S

Nexus S is the newest Android phone from Google. With Gingerbread OS, Google’s Mobile OS just got faster. Gingerbread builds on some of the most popular Android features like multi-tasking and Wi-Fi hotspot and adds a refreshed user interface, an improved keyboard, near field communication (NFC) support, and more.

A 1 GHz Hummingbird processor paired with 16GB of internal memory makes Nexus S one of the fastest phones on the market.

Retail price: $ 600 (in USA, not yet released in UAE)

NEXUS - S
Webworth
We recommend a few websites (not developed by us) that will entertain and educate. We don’t want to describe them, we want you to try each one and book mark if you like it

http://www.huffingtonpost.com/
http://www.treehugger.com/
http://jezebel.com/
http://techcrunch.com/
http://mashable.com/
http://popurls.com/
Appenings
This is our pick for the Apps that are worth having on your mobile device.
Viber VIBER (iPhone, iPAD)
Viber is an iPhone application that lets you make free phone calls to other iPhone /iPAD users that have Viber installed. It works over 3G and WiFi connection. When you use Viber, your phone calls to any other Viber user are free, and the sound quality is much better than a regular call. You can call any Viber user, anywhere in the world, for free.
Nexus S - Voice Action VOICE ACTION (Nexus S)
VOICE ACTION application supported on the new Google Nexus S will make your mobile phone your best friend. Your phone can listen to you and act on your commands. Be it opening an application, writing a sms, calling a phone contact, setting an alarm or taking a memo, the Voice Action will let you keep your hands free and on the steering wheel.
Success Share
T3B India
T3B Website

T3B a Singapore based company entrusts Emqube with the task of creating a website for its Indian operations. T3B is a path-breaking scientific approach to making money on international stock markets. The website displays information about the company and its course schedule at different centres in India. Developed using the Open Source WordPress CMS and PHP scripting this site will eventually allow students to enroll and pay online.
UAE Shipping Assoc
UAE Shipping Association Website

Formerly known as the Ship Owner's Association, it has now expanded its scope to include members associated with the Shipping Industry in UAE. The new site which is being designed by emQube reflects the new charter of the association and provides a platform for sharing information and news about the association.
Orient Finance Broker
Orient Finance Website

Orient Finance keeps continuously revamping its website in line with its operational philisophy of staying modern. We have the privilege of delivering the second revamp in less than 4 years, which is an ideal time to change the look of the website.
Knowldege Share
Keys to Good Customer Service.
Listen to your Customer
One of the key requirements to offer good customer service is to listen to the customers and not just hear them . Identify customer needs by asking questions and concentrating on what the customer is really saying.
Identify and anticipate needs
Customers don't buy products or services. They buy good feelings and solutions to problems. Customers appreciate when you proactively come up with ideas and solutions to their issues.
     
Power of Yes
Appreciate the power of "Yes". Always look for ways to help your customers. When they have a request, tell them that you can do it. Look for ways to make doing business with you easy.
 
Give more than expected
What can you give customers that they cannot get elsewhere?

What can you do to follow-up and thank people even when they don't buy?

What can you give a customer that is totally unexpected?
     
Each individual customer’s perception of your company will determine how well you follow these keys and that perception will depend on the level of customer service you provide.
Tech Talk
F#: Putting the ‘Fun’ into ‘Functional
Fun F#—pronounced “F sharp”—is a functional programming language for the .NET Framework that combines the succinct, expressive, and compositional style of functional programming with the runtime, libraries, interoperability, and object model of .NET.
F# enables users to write simple code to solve complex problems. Programming with F# really does make many programming tasks simpler. Its succinct syntax and powerful type inference lets users stay closer to the domain they are working in, and the integration into .NET and Visual Studio gives rich access to the expansive .NET platform.

Functional programming offers important new ways to think about problem solving. The F# Interactive lets developers work interactively with data and application-programming interfaces [APIs] in a lightweight, explorative environment. The language enables the flexibility to translate requirements into code easily.
Visual Studio 2010 includes the 2.0 version of F#. It includes important new features of F#:
• A simple, succinct functional syntax.
• A rich .NET object-oriented programming model.
• Integrated parallel and asynchronous programming features.
• Units of measure.
• F# Interactive.
Unlike a few Microsoft innovations, this one hopefully has a better future.
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emQube
Emqube is a 10-year old software development and website services company based
in Dubai. Visit our website www.emqube.com to know more about us.

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