Leverage the power of WhatsApp for Business to take your customer service and sales to the next level. Integrate with your existing software systems to have a two-way communication via WhatsApp with your customer, supplier, and employees. emQube has the expertise and experience to make WhatsApp work for your business.
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WhatsApp for Business is the business version of the world’s most popular platform WhatsApp that is used for messaging. It is a tool available as an app for mobile phones and as a web application for desktops and laptop users. The platform is owned by Facebook and is currently free to use.
WhatsApp for Business is primarily for use by businesses to message and share documents with their business counterparts such as customers, suppliers, and service providers. It differentiates from the consumer use through its privacy protection features and business verification requirements.
Almost all large enterprises such as banks, F&B outlets, courier companies and retail have incorporated WhatsApp in their omni channel communication, and this benefit is now percolating to small and medium businesses.
Make life easier and smoother for your customers by providing them timely information relating to their interaction with your business. Be it delivery intimation, appointment reminders, tips, or timely support, use the direct messaging of WhatsApp for Business to send not just text but also documents and videos.
WhatsApp for Business affords the possibility to close a deal faster by sending quotes, product literature and reminders. By integrating with your CRM you can send messages and media at the right time to clinch the deal. Use the CTA links to draw customers to action.
WhatsApp for Business ability to send documents can expedite the delivery of invoices and payment links. Integration with your ERP can enable sending of periodic reminder for outstanding payment automatically at set intervals. Use the WhatsApp for Business messaging to communicate directly with your client in real time.
WhatsApp for Business can extract information from your HRMS software to provide answers to your employees or even let them apply for leave using their WhatApp messenger. Deliver salary slips directly to their mobile and intimate other information such as expiry dates or a simple birthday greeting. Send broadcasts to selected group of employees or answer password requests through proper authentication.
Identifying the most important uses of WhatsApp for Business requires analysis of the critical success factors of your business. emQube has experience with wide range of industries and applications which can help define the best cases to focus and develop over a large planning period.
Extracting and updating data to your CRM, ERP, HRMS or Specialist software could be done either by using published API from your provider or writing queries to your database. We have the expertise of building software and do the data extract and update.
WhatsApp for Business automation is a complex task that involves multiple partners working in tandem for two-way communication. Facebook works with limited partners to provide access to their platform which in turn expose a platform for businesses to work with. We do direct integration with Facebook partners, thus saving the cost and dependence of working with intermediate platforms.
emQube digital marketing team can assist in writing and designing the communication you will exchange with your contacts. An well designed collateral of text, images and videos will help deliver your message more effectively.
Platform Fee is charged by the WhatsApp partner that interfaces with Facebook/WhatsApp for sending your messages and relaying back the responses. Depending on the partner you select you will pay a setup fee, a monthly fee and a per message fee. We are with Twilio.
Integration Fee is what you pay the developer that makes your current software system talk to the messaging platform partner. Depending on the use cases and the complexity or openness of your current system the costs may vary.
Facebook/WhatsApp will entertain only very large clients and offer them direct access through their platform. Businesses are charged per conversation, (0.05$ per conversation) which includes all messages delivered in a 24 hour session.
We are a software development company in Dubai since 2003 and have a team based in Dubai for software development. Our expertise is now available for delivering solutions for WhatsApp for Business applications.
